Shipping policy

Shipping Policy

Thank you for shopping with AnChic. This Shipping Policy explains how orders placed through AnChic.com are processed, shipped, tracked, and supported. AnChic is operated by SummitPeak INC, a Colorado corporation. Orders may be fulfilled by third-party logistics providers located within the United States.

Order Processing

Orders are normally processed within 1-2 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will normally begin processing on the next business day.

Processing times may be longer during holidays, promotional events, product launches, periods of unusually high demand, severe weather, or other events affecting warehouse operations.

Processing time is separate from carrier transit time and refers to the time required to prepare an order for shipment.

Estimated Delivery Time

After an order has shipped, standard delivery normally takes approximately 3-7 business days.

Delivery times are estimates and may vary depending on destination, carrier operations, weather, holidays, address accuracy, service interruptions, and other circumstances outside our reasonable control.

If your order has not arrived by the end of the estimated delivery window, please email support@anchic.com with your order number and tracking information to receive online support.

If we become aware of a material delay, we will make reasonable efforts to notify you using the contact information provided with the order and provide any options required under applicable law.

Shipping Destinations

At this time, AnChic ships only to eligible delivery addresses within the United States. We do not currently offer international shipping.

Shipping availability is determined by the delivery options displayed at checkout. Availability for Alaska, Hawaii, Puerto Rico, U.S. territories, PO boxes, and APO or FPO addresses may vary by carrier and destination.

If your address is not accepted during checkout, please contact support@anchic.com before placing an order.

Shipping Rates

Shipping charges, if applicable, are calculated and displayed before checkout is completed.

Free shipping offers may be subject to minimum purchase requirements, eligible destinations, subscription status, promotion terms, or other conditions displayed with the offer.

Order Tracking

When your order ships, available tracking information will be sent to the email address or telephone number associated with the order.

Tracking information may take 24-48 hours to update after a shipping label is created. A shipping confirmation does not always mean that the carrier has already scanned or physically received the package.

Address Changes and Cancellations

Please review your name, street address, apartment or unit number, city, state, ZIP code, email address, and telephone number before completing checkout.

You may request an address correction or order cancellation within one hour after placing the order, provided that fulfillment has not already begun. Requests are not final until confirmed by AnChic.

Once an order has entered fulfillment or has shipped, we might not be able to change the address, redirect the shipment, or cancel the order.

Delayed or Overdue Orders

Carrier delays may occur because of severe weather, natural disasters, holidays, labor interruptions, service disruptions, incorrect addresses, security events, or other circumstances outside our reasonable control.

If tracking has not updated or your order has not arrived within the estimated delivery window, email support@anchic.com for online support. Please include your order number and available tracking information.

We will review the available tracking information, contact the carrier or fulfillment provider when appropriate, and help determine the next available step. A carrier delay does not automatically mean that a package is lost.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

· Confirm that the shipping address on the order is correct.

· Check the delivery location, mailbox, parcel locker, front desk, building office, or other secure areas.

· Ask household members, neighbors, or building staff whether they accepted the package.

· Contact the carrier for available delivery details.

· Email support@anchic.com if the package still cannot be located.

We may ask you to confirm the delivery address or cooperate with a carrier investigation before a replacement or refund is approved.

Lost Packages

If a shipment has not arrived and tracking indicates that it may be lost, email support@anchic.com with your order number.

We may contact the carrier or fulfillment provider to investigate. When a package is confirmed lost in transit, we may provide a replacement, refund, or another appropriate resolution based on the circumstances and applicable law.

Orders confirmed lost in transit are handled separately from the one-time 30-Day Satisfaction Guarantee.

Damaged Incorrect or Incomplete Orders

If your order arrives damaged, contains an incorrect product, or is missing an item, contact support@anchic.com as soon as possible, preferably within seven days of delivery.

Please include:

· Your order number and purchase email.

· A brief description of the issue.

· Clear photographs of the product, shipping box, internal packaging, shipping label, damage, lot code, or affected items when applicable.

Depending on the circumstances, we may provide a replacement, partial refund, full refund, or another appropriate resolution. If the issue was caused by an incorrect, damaged, defective, or incomplete shipment, AnChic will cover the reasonable cost of an approved replacement or return.

Weather and Temperature Exposure

Some dietary supplement products may be sensitive to prolonged exposure to extreme heat or cold. Please retrieve your package promptly after delivery and store products according to the product label.

If you believe a product was materially damaged or compromised during transit, do not use it. Email support@anchic.com with photographs of the product and packaging so that we can review the issue.

Returns

Do not mail products to our business address, warehouse, or another address without prior approval. Eligible returns must be authorized by AnChic before shipment.

Approved return instructions and the correct return address will be provided by customer support. Returns, refunds, satisfaction requests, return label fees, and exclusions are governed by our Return and Refund Policy:

https://anchic.com/policies/refund-policy