Return and Refund Policy

30 Day Satisfaction Guarantee

Effective September 17 2026

This policy explains AnChic's 30 day satisfaction guarantee, eligibility for physical returns, applicable fees, order cancellation terms, and the process for requesting assistance. It applies only to eligible purchases made directly through AnChic.com.

POLICY AT A GLANCE

The summary above is provided for convenience. The complete terms below control eligibility and processing.

Our Commitment

At AnChic, we understand that every body responds differently and that finding the right wellness product can take time. We want you to feel comfortable trying our products and confident that we will be here to help if your experience is not what you hoped for.

30 Day Satisfaction Guarantee

We understand that every body is different. If your first eligible AnChic product experience is not what you hoped for, you may submit a satisfaction request within 30 days of the carrier confirmed delivery date.

To be considered under the Satisfaction Guarantee:

· The product must have been purchased directly through AnChic.com for personal use.

· The request must be submitted within 30 days of delivery.

· The guarantee covers one eligible bag, box, container, or product unit only.

· The Satisfaction Guarantee may be used once per customer or household.

· You must provide the order details and reasonable information needed to review the request.

Submitting a request does not automatically approve a refund. We review each request to confirm eligibility and determine the appropriate resolution. Any approved satisfaction refund will not exceed the actual price paid for one eligible unit and excludes original shipping, handling, expedited shipping, and package protection charges.

For health and safety, opened supplements cannot be restocked. After an eligible request has been reviewed and approved, AnChic will generally not require the opened product to be mailed back. We may request photos or other reasonable verification before finalizing the refund.

Information We May Request

To help us understand your experience and process the request fairly, we may ask for:

· Your order number and the email address used for the purchase

· The name of the product

· A brief description of how you used the product and why it did not meet your expectations

· A photo of the product, packaging, and lot or batch code when reasonably requested

We ask only for information relevant to eligibility, customer support, product quality, and safety. These questions are not intended to challenge or dismiss your experience.

Bundles Subscriptions and Multi Product Orders

If you purchased a bundle, multi month supply, subscription order, or multiple product formulas, the Satisfaction Guarantee covers one eligible product unit from the entire order. The maximum approved refund is the actual price allocated to that unit after discounts.

Additional opened products from the same order are not eligible for a refund.

The Satisfaction Guarantee may be used only once per customer or household, including when a later order contains a different AnChic product.

Returning an Unopened Order

If you change your mind before opening any products, your order may qualify for a physical return when:

· The return request is submitted within 30 days of delivery.

· Every product in the order is unopened, unused, and in its original packaging.

· All products are in sellable condition.

· The return is approved by AnChic before it is shipped.

Once approved, AnChic will provide return instructions and a return shipping label.

A $6.99 return label fee will be deducted from your refund. AnChic does not charge an additional restocking fee.

Please do not send products back without prior approval. Unauthorized returns or products sent to an incorrect address might not be eligible for a refund.

Original Shipping and Other Charges

Original shipping, handling, expedited shipping, and package protection charges are not refundable.

For approved physical returns, the $6.99 return label fee will be deducted from the refund.

If a return is caused by an incorrect, damaged, defective, or incomplete order, AnChic will cover the associated return or replacement costs.

Damaged Incorrect Missing or Lost Orders

We are sorry if something went wrong with your order.

If your order arrives damaged, contains an incorrect product, is missing an item, or is confirmed lost in transit, please contact support@anchic.com with:

· Your order number

· The email address used for the purchase

· A brief description of the issue

· Clear photos of the product, packaging, shipping label, or damage when applicable

Depending on the circumstances, we may provide a replacement, partial refund, or full refund.

These issues are handled separately and do not use your one time Satisfaction Guarantee.

Products Not Eligible for Return or Refund

The following purchases are not eligible under this policy unless the product arrived damaged, incorrect, or defective:

· Products purchased from Amazon, TikTok Shop, or another third party retailer

· Free gifts, promotional gifts, and samples

· Products clearly marked Final Sale before purchase

· Limited edition or clearance products marked as nonreturnable

· Merchandise and nonsupplement accessories

· Products returned without prior authorization

· Products returned outside the 30 day return period

· Products that show signs of misuse, alteration, or intentional damage

· Complimentary replacement orders, except when the replacement itself arrives damaged or incorrect

Using a general promotional code, new customer discount, or subscription discount does not automatically make a product Final Sale unless it was clearly identified as Final Sale before purchase.

Third Party Retailer Purchases

Purchases made through Amazon, TikTok Shop, or another retailer are subject to that retailer's return and refund policy.

Because the original retailer controls the order and payment information, please contact the place of purchase directly for the fastest assistance.

Order Cancellations

Orders may be canceled within one hour of purchase, provided fulfillment has not already begun.

Cancellation requests are not final until confirmed by AnChic. Once an order has entered fulfillment or has shipped, it can no longer be canceled and must be handled under this Return and Refund Policy after delivery.

If you notice an incorrect shipping address, product, flavor, or quantity, please contact support@anchic.com as soon as possible. We will do our best to help, but changes cannot be guaranteed after fulfillment begins.

Subscription Cancellations

Canceling an individual order does not automatically cancel an active subscription.

Subscription changes or cancellations must be completed before the next subscription order is processed. Once a subscription order has entered fulfillment, it is subject to the same cancellation and return conditions described in this policy.

Refund Processing

Approved refunds are issued to the original payment method.

After a refund is issued, it may take approximately 5 to 10 business days to appear in your account, depending on your bank or payment provider.

For physical returns, refunds are issued after the returned products are received and inspected. Any applicable return label fee will be deducted from the final refund amount.

How to Submit a Request

To request help with a return, refund, damaged order, or cancellation, contact support@anchic.com.

Please include your order number, purchase email, product name, and a brief description of your request. For satisfaction requests, please also describe your experience and include any product or lot code photos requested by our support team.

If you feel unwell or experience an unexpected reaction, stop using the product and consult an appropriate healthcare professional. You may also contact us so we can document the experience and assist with an eligible request.

Policy Abuse

AnChic reserves the right to decline requests involving suspected fraud, repeated policy abuse, materially inaccurate information, or purchases made for resale.

Nothing in this policy limits any rights available to you under applicable consumer protection laws.

CONTACT

support@anchic.com

anchic.com